Frequently Asked Questions

Where do you ship to?

We ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

How long does delivery take?

Most orders arrive within 7–14 business days depending on your location. You will receive a tracking number via email once your order has shipped.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way. You can also visit our tracking page for real-time updates.

What is your return policy?

We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, contact our support team and we’ll make it right — no hassle, no stress.

Are your products safe for pets?

Yes. Every product in our store is carefully selected and quality tested to ensure it meets our safety and wellness standards. We only carry products we would use for our own pets.

How do I contact customer support?

You can reach our friendly support team via our Contact page. We aim to respond to all enquiries within 24–48 hours.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, but we’ll do our best to accommodate your request before it ships.

My item arrived damaged. What should I do?

We’re sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damaged item and we’ll send a replacement or issue a full refund right away.